1.Business Hours of Canton Tower: 09:30-22:30
Ticketing & Entry Hours: 09:30-22:00
It is subject to change on public holidays and special events. Please check the latest notice at Ticket Office.
2.Operating Hours of Adventures:
Bubble Tram:Monday: 15:00-22:30, The last Monday of each month: 17:00-22:30, Other Days: 10:00-22:30
Sky Drop:Monday: 12:00-22:30, The last Monday of each month: 17:00-22:30, Other Days: 10:00-22:30
(It is subject to change on public holidays and special events. Please check the latest notice at Ticket Office. )
3.Canton Tower implements the Real-name Ticketing and Tower-entry Management. Tourists should present the original identity cards when purchase tickets and enter the tower. Tourists who do not bring the original identity cards should input the identity information on the Auto Identity Information Registration Machine at Ticket Office, then purchase tickets and enter the tower with the printed receipts.
4.Canton Tower implements the Time-Segmented Ticketing and Touring Management. Business hours of Canton Tower are divided into 6 time segments as follows:
Entry Time Segments
Beginning of Entry
Deadline of Entry
Please be noted of the above entry deadline of each time segment. Any loss caused by tourists for not entering the Tower on time shall be beard by themselves.
5.Tickets of current time segment can be purchased or redeemed at Ticket Office. Tickets of other time segments can be purchased at Canton Tower Official Website: http://www.cantontower.com
6.Each ticket is admitted to one-time entry for one person only. It is not allowed to re-enter the Tower once the Exit is passed. For on-line ticketing, e-tickets of the same booking order number shall be redeemed and printed at one time.
7.Please keep your tickets properly and present your tickets upon our staff's request of queuing elevators or boarding adventures. Any lost of the ticket cannot be re-issued, and tourists shall bear the loss by themselves.
8.Please read the Adventure Safety Notice carefully before purchasing adventure combo tickets. Each capsule of Bubble Tram is for six persons. For your safety, please follow the guidance of Canton Tower staff during your visit. Personal reasons of adventures absence cannot be refunded.
9.The operation of attractions would be delayed or suspended due to bad weather or regular maintenance. Please check the most updated information at Ticket Office.
10.It's strongly recommended to purchase tickets from official sites and authorized agents, which Canton Tower is only responsible for. Tickets cannot be transferred or resold and must be used by the same person during the whole visit.
11.To request an invoice, you must present paper-ticket at East Ticket Office within a maximum of 30 days after the date of your visit. It cannot be invoiced when it is overdue. Tickets bought from official sites (incl. official ticket offices, website, wechat, Tmall.com flagship store) can be invoiced only.
RESCHEDULE AND REFUND POLICY
1.Tickets purchased from Ticket Office or the official website of Canton Tower (once the e-tickets are printed) are non-refundable, but can be rescheduled once before 21:00 on the day of visit and are subject to service charges. Please refer to the following chart.
2.Reschedule and Refund Policy:
One or More Day(s) before the Day of Visit
The Day of Visit
After the Day of Visit
Free of charge
(FOC) for reschedule once.
Subject to a 10% service charge of the official price if
tickets are rescheduled BEFORE “Deadline of Entry”.
No refund or reschedule.
Subject to a 30% service charge of the official price if
tickets are rescheduled AFTER “Deadline of Entry”.
Subject to a 30%
service charge of the official price.
● Tickets purchased from Canton Tower official website can be rescheduled once for free one or more day(s) before the day of visit. To request reschedule, e-tickets must be unprinted and the rescheduled period should be within a maximum of 30 days after the day of application. To request refund, it is subject to a 30% service charge of the official price. Partial refund of the same booking order is not permitted.
● Tickets purchased from Canton Tower Ticket Office or official website can be rescheduled once by service charge but cannot be refunded on the day of visit. Tickets beyond the date of expiry cannot be rescheduled or refunded.
To request reschedule, e-tickets must be unprinted in the conditions as below:
(Ⅰ) It is subject to a 10% service charge of the official price if tickets are rescheduled BEFORE “Deadline of Entry”.
(Ⅱ) It is subject to a 30% service charge of the official price if tickets are rescheduled AFTER “Deadline of Entry”.
● Refund policies of other E-commerce platforms (incl. wechat and Tmall.com flagship store) should be in accordance with the announcements on those platforms.
3.If adventures are delayed or suspended due to bad weather or regular maintenance after entering into the tower, ticket holders could apply for refunding or deferring non-participated items of adventures. Deferral is allowed only one time within a maximum of 30 days. Visibility, fog or rain and etc. will not be considered as valid reasons for refund.
4.Tickets shall be deferred within a maximum of 30 days and can only be used by the same person.
5.Please check with Refund Policy of promotional offers for specific promotions or events.
1.Due to safety concerns, the following items are prohibited: liquids, flammable and explosive items, weapons, toxic chemicals, animals, pets, etc.
2.Tourists who are no taller than 1.4 meters height, or taller than 1.95 meters tall, or over 110 kilograms weight, or over 65 years old, or pregnant, or have acrophobia, heart disease, getting drunk, mental or physical illness may not participate in Sky Drop.
3.To board an adventure, children who are no taller than 1.5 meters height must be accompanied by an adult. For safety purposes, there are height, weight, and/or health restrictions for various attractions. If tourists do not comply with the Adventure Safety Notice, Canton Tower reserves the right to deny their participation. For any undesirable consequence, tourists should assume the economic and legal responsibility.
4.The operation of adventures would be delayed or suspended due to bad weather or regular maintenance. Please check the most updated information at Ticket Office.